Pioneer Telephone Cooperative, Inc.
  • 08-Jan-2018 to 17-Jan-2018 (CST)
  • Kingfisher, OK, USA
  • Full Time

General Summary:
The primary purpose of this position is to provide exceptional customer service to internal and external customers by assisting them with a wide array of service, billing and technically related inquiries, questions and concerns in a professional, courteous manner.

The Care Center is operated from 7:00 a.m. to 10:00 p.m., Monday through Friday and 7:00 a.m. to 9:00 p.m. on Saturday.  

This position consists of a 40-hour workweek, applicant must be able to work 1:00 p.m. to 10:00 p.m. which includes rotating Saturday's and Holidays.

Essential Job Functions:
• Provides customer service to internal and external customers by assisting them with a wide array of service and billing questions and concerns in a professional, courteous manner by utilizing the standards established by the CARE program.
• Promotes and sells products/services to new and existing customers.
• Updates records and processes appropriate paperwork for all customer service and billing related transactions.
• Stays up-to-date on company policies and procedures changes.
• Authorizes adjustments to accounts within guidelines established by management.
• Logs trouble reports with detailed accuracy.
• Partners with other departments to uphold high customer satisfaction which includes following up on elevated customer service    issues and handling calls from other lines of business.
• Responds to after hour emergency customer service needs via rotating on call schedule.
• Commits to performing job duties in a manner that ensures a safe work environment.
• Willingly and cooperatively performs other related duties as assigned by management.

Minimum Qualifications:
• High school diploma or equivalent.
• Three months related experience and/or training.

Knowledge, Skills and Abilities:
• Proficient in operating a personal computer and software applications pertaining to job function.
• Excellent phone etiquette skills and ability to defuse angry customers.
• Ability to make decisions based on company policy.
• Knowledge of company products/services, policies and procedures.
• Ability to adapt and thrive in a rapidly changing environment.
• Ability to prioritize, organize and work on multiple projects.
• Ability to communicate with internal and external customers in a professional and courteous manner utilizing exceptional listening and verbal communication skills.
• Ability to maintain strict confidentiality guidelines in accordance with company policy.
• Ability to read and interpret various formats of English language instruction.
• Ability to demonstrate dependability through good attendance and adherence to timelines and schedules.
• Able and willing to be on call and work extended hours, weekends and holidays.
• Ability to function independently and as a team player while projecting a positive attitude.
• Able and willing to continue business skill development.

Physical Requirements:
• Sitting or standing for extended periods, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual acuity including close vision.
• Occasionally may be required to lift up to 20lbs.
• May be required occasionally to stoop, kneel or bend.
(Note: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and physical requirements.)

EOE/Minority/Female/Disability/Veterans

This institution is an equal opportunity provider and employer

If you are unable to utilize the online application process and would like to speak to a representative, please call 405.375.0164 between the hours of 8:00 a.m. to 5:00 p.m., Monday thru Friday. If the representative is unavailable, please leave a message and your call will be returned as soon as possible.

Pioneer Telephone Cooperative, Inc.
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