Pioneer Telephone Cooperative, Inc.
  • 13-Jan-2021 to 26-Jan-2021 (CST)
  • Kingfisher, OK, USA
  • Full Time

General Summary:

The primary purpose of this position is to provide exceptional customer service to internal and external customers by assisting them with a wide array of service, billing and technically related inquiries, questions and concerns in a professional, courteous manner.

This position is in a call center environment. The work schedule will be Monday through Friday 10:00am to 7:00pm with a rotating Saturday shift.

Essential Job Functions:

  • Provides exceptional customer service by implementing the call coaching criteria to internal and external customers when assisting with a wide array of service and billing questions and concerns in a professional, courteous manner by utilizing the standards established by the customer service program.
  • Understands processes of the Customer Care Center and can handle most customer interactions, updates customer records and processes appropriate paperwork for all customer service and billing related transactions according to established guidelines.
  • Develop skills to strengthen ability in providing accurate information, demonstrate a positive attitude and dependability through adherence to attendance, timelines and schedules.
  • Promotes and sells products/services to new and existing customers for all lines of business.
  • Stays up-to-date on company policies and procedures changes.
  • Partners with other departments to uphold high customer satisfaction which includes following up on elevated customer service issues and handling calls from other lines of business.
  • Responds to after hour emergency customer service needs via rotating on call schedule.
  • Commits to performing job duties in a manner that ensures a safe work environment.
  • Willingly and cooperatively performs other related duties as assigned by management.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Three months related experience and/or training.

Knowledge, Skills, and Abilities:

  • Proficient in operating a personal computer and software applications pertaining to job function.
  • Excellent phone etiquette skills and ability to defuse angry customers.
  • Ability to make decisions based on company policy.
  • Knowledge of company products/services, policies and procedures.
  • Ability to adapt and thrive in a rapidly changing environment.
  • Ability to prioritize, organize and work on multiple projects.
  • Ability to communicate with internal and external customers in a professional and courteous manner utilizing exceptional listening and verbal communication skills.
  • Ability to maintain strict confidentiality guidelines in accordance with company policy.
  • Ability to read and interpret various formats of English language instruction.
  • Ability to demonstrate dependability through good attendance and adherence to timelines and schedules.
  • Able and willing to be on call and work extended hours, weekends and holidays.
  • Ability to function independently and as a team player while projecting a positive attitude.
  • Able and willing to continue business skill development.
  •  

Physical Requirements:

  • Sitting or standing for extended periods, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual acuity including close vision.
  • Occasionally may be required to lift up to 20lbs.
  • May be required occasionally to stoop, kneel or bend.

(Note: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and physical requirements.)

EOE/Minority/Female/Disability/Veterans

This institution is an equal opportunity provider and employer

If you are unable to utilize the online application process and would like to speak to a representative, please call 405.375.0226 between the hours of 8:00 a.m. to 5:00 p.m., Monday thru Friday. If the representative is unavailable, please leave a message and your call will be returned as soon as possible.

Pioneer Telephone Cooperative, Inc.
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